Política de reembolso
1. Return Eligibility Requirements
Buyers are entitled to submit return or refund requests within 30 calendar days from the date of package delivery. Returned products have to remain unworn, unused, unwashed and free of stains, scratches or other physical damages. All original product tags, factory packaging and matching accessories need to stay intact.
The following categories cannot be returned or refunded under regular circumstances:
- Final-sale clearance merchandise
- Customized and personalized made-to-order goods
- Intimate apparel and other personal hygiene products for sanitation concerns
2. Return Authorization Steps
You must apply for an exclusive Return Authorization (RA) number through our official support channels prior to sending back parcels. Incoming returns without valid RA codes will be refused and remain unprocessed.
While submitting your application, kindly provide your order ID, purchaser details, item specifications as well as clear explanations for your return demand. Our support staff will respond to your submission within 2–4 business days.
Verified Contact Information
Support Email: vqizwsuvl@outlook.com
Support Phone: +1 (912) 467-4245
Fulfillment & Return Warehouse Address: 2067 Norborne Dr
Important Disclaimer: This address operates solely as a logistics warehouse to dispatch outgoing orders and receive returned shipments. It is not our legally registered business address, corporate administrative office, or open walk-in retail store, so onsite visits and in-person pickup services are unavailable.
3. Return Shipping Cost Rules
- Returns caused by store-side faults including manufacturing defects, wrongly shipped items and missing attachments: We will fully cover return postage and issue free prepaid shipping labels for customers.
- Returns stemming from personal preferences such as unsuitable sizing, unsatisfactory style or accidental duplicate orders: Customers need to undertake all return shipping fees independently. Initial delivery charges paid at checkout are non-refundable.
4. Refund Processing Timeline
Once our warehouse at 2067 Norborne Dr inspects returned parcels and confirms they meet all return criteria:
- Funds will be refunded back to your original payment method within 5–7 banking business days.
- The actual arrival time of refunds is decided by the settlement workflow of your payment provider, which is outside our control.
- Only partial refunds will be approved if returned goods come with broken packaging, detached tags or visible wear marks.
5. Exchange Instructions
If you want to exchange products for different sizes, colors or other variants, write down your detailed exchange needs in your email inquiry. All shipping fee regulations laid out above also apply to exchange orders.
6. Solutions for Damaged or Misdelivered Packages
When you receive defective, broken or incorrectly shipped products, reach out to our customer support within 7 days after delivery confirmation, attaching clear photographs or video clips as proof. After verification, we will arrange complimentary replacements or grant full refunds with zero extra charges for you.